Terms of Service

Last updated: September 16, 2026

Welcome to CloudTide ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the CloudTide mobile application ("App") and related services (collectively, the "Service"). Please read these Terms carefully before using the Service.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

• You must be at least 18 years old to use the Service.
• You must not be prohibited from using the Service under applicable law.
• You must not have been previously banned or removed from the Service.
• You must provide accurate and truthful information during registration.

2. Account Registration

To use the Service, you must create an account by providing a valid email address, your date of birth, and basic profile information. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain false or misleading information.

3. Use of the Service

3.1 Features

The Service provides social discovery and communication features including:

• Profile creation and browsing
• Swipe-based matching
• Random voice and video matching
• City-based chat
• One-on-one messaging between matched users
• Nearby user discovery

3.2 Permissions

Certain features require device permissions (camera, microphone, location). You may grant or revoke these permissions at any time through your device settings. Revoking permissions may limit your ability to use certain features.

4. User Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable law
• Harass, threaten, intimidate, or bully other users
• Post or transmit content that is hateful, discriminatory, violent, sexually explicit, or otherwise objectionable
• Impersonate any person or entity, or falsely represent your identity, age, or affiliation
• Solicit money, goods, or services from other users
• Send spam, unsolicited advertising, or promotional content
• Use the Service for commercial purposes without our written consent
• Collect, harvest, or store personal information of other users
• Use automated means (bots, scrapers, crawlers) to access the Service
• Attempt to reverse-engineer, decompile, or disassemble the App
• Interfere with or disrupt the Service or its servers and networks
• Create multiple accounts or create a new account after being banned
• Share, distribute, or record content from voice or video calls without the other user's consent

We reserve the right to investigate and take appropriate action against anyone who violates these rules, including removing content, suspending or banning accounts, and reporting to law enforcement.

5. User Content

5.1 Your Content

You retain ownership of the content you upload to the Service (photos, bio, messages). By uploading content, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, display, reproduce, and distribute your content solely for the purpose of operating and providing the Service.

5.2 Content Standards

All content you upload must:

• Be your own original content or content you have the right to share
• Not infringe any third party's intellectual property, privacy, or other rights
• Not contain nudity, sexually explicit material, or graphic violence
• Not promote illegal activities, self-harm, or dangerous behavior

We may review, moderate, and remove content that violates these standards at our sole discretion.

5.3 Photo Review

Profile photos may be subject to review before being displayed. Photos that do not meet our community guidelines will be rejected.

6. In-App Purchases

6.1 Virtual Currency (Coins)

The Service offers virtual currency ("Coins") that can be purchased and used for premium features such as extended voice/video calls and Super Swipes. Coins:

• Have no real-world monetary value and cannot be exchanged for cash
• Are non-transferable between accounts
• May expire or be forfeited if your account is terminated for violating these Terms

6.2 Subscriptions

We offer optional subscription plans ("CloudTide Plus") that provide additional features. Subscriptions:

• Are billed through Google Play or the Apple App Store
• Automatically renew unless cancelled at least 24 hours before the end of the current billing period
• Can be managed and cancelled through your app store account settings

6.3 Refunds

All purchases are processed by Google Play or the Apple App Store. Refund requests are subject to the respective store's refund policy. We do not directly process refunds.

7. Safety and Reporting

• You can block any user at any time. Blocked users cannot see your profile or contact you.
• You can report users for inappropriate behavior. We review all reports and take action as appropriate.
• We may disclose information to law enforcement if we believe a user poses an imminent threat to the safety of any person.

Important: We do not conduct criminal background checks on users. You are solely responsible for taking appropriate precautions when interacting with other users, especially when meeting in person.

8. Intellectual Property

The Service, including its design, logos, features, and content (excluding user content), is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Any matches or connections will lead to a particular outcome
• The information provided by other users is accurate or truthful
• The Service will meet your specific expectations

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless CloudTide and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

12. Termination

12.1 By You

You may delete your account at any time through the App settings. Upon deletion, your profile, photos, matches, and messages will be permanently removed.

12.2 By Us

We may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or community guidelines
• Fraudulent, abusive, or illegal activity
• Behavior that harms other users or the integrity of the Service

If your account is terminated for violations, you are not entitled to a refund of any purchases.

13. Dispute Resolution

Any dispute arising from or relating to the Service or these Terms shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration institution. The arbitration shall be conducted in English.

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to conflict of law provisions.

15. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms within the App and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account.

16. General

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: [email protected]